Born in Kingston, Jamaica as a natural leader, Shelly-Ann Cawley has amassed a life of lessons tailored to produce the quintessential caregiver and business owner she is today. Her time at the Sandals resorts as an Entertainment Coordinator put her in the middle of learning how people think and want to be treated. This knowledge grew as she started her journey into the aviation industry as a Benefits Assistant in the Human Resources department, at Air Jamaica. Again, Shelly-Ann listened and studied the human psyche, filling her repository for later application.

Working in the aviation industry for over 20 years with various companies and in varied positions allowed Shelly-Ann to hone her people skills and gave her heart a good workout. It was building it’s ‘care for people’ muscle. The muscles that have helped her become and remain the powerhouse of a leader she is today. One that people look to for so much more than direction. People treasure Shelly-Ann for compassionate empathy. This trait is not found in many leaders today, but she has perfected this natural way of being and enjoys passing the benefits to people who trust her enough with their life’s experiences. As a Base manager, Shelly-Ann had to provide leadership and guidance to personnel. She created and sustained successful relationships internally and externally and provided safe and superior aviation services to customers. In her capacity as an inflight supervisor she used her skill and know-how to proactively work to resolve and communicate Inflight issues related to regular/irregular operations, emergency responses and staffing. She is the trusted intervention with difficult situations. From medical emergencies to potential violence, Shelly-Ann became the voice of calm that saw to it that each passenger reached their destination safely.

The continuous professional growth in responsibility for conflict resolution and passenger safety and security drove Shelly-Ann to create a company built on her in-borne concept that each person deserves to feel respected, honored, and valued. Gaps in the travel experience for certain travelers revealed themselves and Shelly-Ann’s years of on the job experience recognized and acted on them. This gap is slowly closing with the creation and implementation of Travelers Care. Their mandate is to expand, enhance and provide a positive travel experience for all their clients. They have taken on the challenge to make sure that each of their clients’ travel experience is seamless from airport to airport. They are ready and equipped with combined decades of experience in people support skills to handle clients from minors to seniors, from abled bodied and those who need assistance. No matter the client need, Travelers Care can fulfil it and get natural smiles. 

Under the leadership of Shelly-Ann Cawley, Travelers Care has been given 5 Stars by their customers with accolades ranging from “Best for Kids” to “Truly Priceless”.

Shelly-Ann is watching her in-borne concept come to fruition through each smile, sigh of relief, and heartfelt ‘Thank you’.